Returns & ExchangesPlease kindly read these policies carefully, which define your rights and obligations with respect to your purchases at BestBeaded, including important limitations and exclusions.
Return DOA (Dead on Arrival) Item
Any items listed at BestBeaded, regardless of the guarantee offered, dead on arrival (incorrect usage excluded) within 5 days after delivery or 30 days after shipment (for those untraceable shipment)
In this case, please kindly provide us with proofs as below:
• The photos of original package we shipped to you with its both front and back sides
• The photos or video of the defective item(s)
In a DOA situation, we (seller) will redo and reship the customized items if the buyer still needs the items, otherwise we will refund the whole order.
Replacement of Incorrect/Defective Item Received
If the item you received is completely different from the one you ordered, or the item is in defective, please contact us and provide the proofs.
If replacement is necessary, we(seller) will undertake the cost of re-production and re-shipment .
For the defective but still acceptable item, if you wish to keep it, you may suggest us and we will offer you a certain discount for buying it.
After receiving the incorrect/defective product, please kindly provide us with proofs as below:
The photos of original package we shipped to you with its both front and back sides
The photos or video of the defective item(s)
If you are not happy for other reasons than quality issue with your purchase, we are so sorry that we cannot reuse the customized items or resell them to other customers. So please confirm the mockup we make and send to you before we arrange a formal production.